APC AP9290 Fiche technique télécharger pdf (Page 107)

USER’S GUIDE

Vertical Console Port Server

104

Obtaining service

To obtain support for problems with your VCPS:

1. Note the serial number and date of purchase. For a separately shipped

Management Card, the serial number is on the card itself. For a UPS

with a pre-installed or embedded card, note the serial number of the

UPS itself.

2. Contact Customer Support at a phone number listed under APC

Worldwide Customer Support at the end of this manual. A technician

will try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return

material authorization (RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained

in transit. Enclose a letter with your name, address, RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the

Customer Support technician.

Recycling the Battery

The VCPS contains a removable, lithium coin-cell battery. When discarding

this battery, you must follow local rules for recycling.

The VCPS is sensitive to static electricity. When handling the

VCPS, touch only the end plate while using one or more of

these electrostatic-discharge devices (ESDs): wrist straps,

heel straps, toe straps, or conductive shoes.

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APC AP9290 Fiche technique Page 107